- Booking enquiries will be confirmed by the Nature Discovery Centre, via email. Once the Nature Discovery Centre has confirmed the date, the hirer will enter into a contract with Essex Wildlife Trust for room hire.
- The named individual who made the enquiry will be the person of contract, unless stated otherwise. Any amendments to a booking must be made in writing and will be acknowledged by an email receipt from the Site Manager.
- The hirer shall pay the full room hire fee on confirmation of the booking date.
- If a confirmed hire is cancelled less than 3 weeks prior to the due date of the hire, the hirer shall be liable for the full room charges. If a confirmed hire is cancelled less than 7days prior to the due date of the hire, the hirer shall also be liable for all the charges, including any catering costs that has been ordered in advance.
- In the event that Essex Wildlife Trust has to cancel due to extreme weather conditions or other circumstances beyond our control we will inform you at the earliest opportunity – either the day before the hire or on the morning, using the email address or telephone number supplied on the booking form. We will either offer an alternative date or a full refund.